Rebranding Zopa

  • Some thoughts on the newly rebranded P2P lender by Creative Director Nick Davis.

    So, when is the right time to rebrand a business? Maybe you're expanding your product range, diversifying your audience or re-positioning the business into a new market. Or maybe the CEO has just got tired of looking at the same logo and has decided to freshen things up.

    Whatever the reason, it’s not a decision to be taken lightly. But 13 years after starting out, the world's oldest and Europe's largest peer to peer lender has decided to shake things up with the launch of a new brand identity developed in partnership with consultancy firm KBS Albion. Zopa is hoping that the new brand will give it a springboard for its plans to bring the platform's products to more UK customers.

    One driving force behind changing the face of the business is likely to be the pending application to hold a banking license and we must wait to hear more about that as developments continue.

    Why would a leading P2P lender want to become a bank? You can find out by reading Neil Edwards previous post on the subject.

    So how can we assess Zopa’s new identity from the website? To make a quick subjective judgement is very easy, but it’s impossible to truly judge the new brand until you see the long-term impact on the business over a period of time.

    As Paula Scher, Director at Pentagram comments:

    “Identity systems have to live in the public. That’s why I’m very much against people who do instant criticisms on blogs on identities.” - Paula Scher

    To have gained a fuller insight into their brand vision and values beyond the brief press release on the subject would also have been useful.

    So what does Zopa stand for?

    Well, interestingly the acronym influenced name ZOPA stands for "zone of possible agreement", a negotiating term identifying the bounds within which agreement can be reached between two parties.

    In the recent release introducing the new brand identity, Zopa commented that it sought to encompass seven core values in the redesign. In the platform’s words:

    • We are customer-obsessed
    • We are positive
    • We are results-focussed
    • We do the right thing
    • We are bold
    • We work as a team
    • We strive to be the best

    Here’s a classic example of a business stating universal business values – what company would not want to adhere to the goals outlined in this statement? What they need in there is something that truly resonates as a differentiating value.

    Jonathan Kirk, Brand Consultant, comments:

    “Is the new identity largely cosmetic or an expression of something deeper? Certainly, the seven core values seem interchangeable with any high street bank. Therefore, I’m actually leaning towards the more cosmetic motivation.”

    Here’s an example of a brand value which really does stand out for being different. And it’s from Google.

    “You can make money without doing evil.”

    This is one of the most talked about brand values I can remember because it’s contentious, bold and brave. Can you imagine a mainstream bank having a brand value like that?  And maybe that’s the point – Zopa is repositioning itself to be set apart from the AlfFin challengers. Perhaps Zopa now wants to be positioned as the mainstream along with some of the benefits that an everyday bank can offer.

    So, what can we say about the new brand for Zopa as a visual identity. Well, I have to be honest, and maybe I should say this quietly… I actually quite liked the old identity. I liked the two interlocking circles and the fact that it didn’t look like a bank: it certainly fitted perfectly with the genesis of the brand name.

    However, one of the problems with the old identity was that, whilst the brandmark was strong, often the supporting communications looked varied in quality and lacking in continuity.

    The new identity looks more fully formed, has a stronger palette and some funky iconography to help support key service offerings.

    Tightly cropped photography also works to give a personable tone and feel, making the website feel more lifestyle orientated than the previous incarnation. The use of an untypical bold headline font help to give the brand a bit of personality too.

    But the boxed brandmark itself looks like many other identities without any real defining features, apart from the name itself.

    Jonathan Kirk, Brand Consultant comments:

    “There is a certain blandness to the new identity: it is simple and confident, but not terribly distinctive. In this respect, it calls to mind lots of other current brands – Zara, Sony, Nokia, to name a few.  But isn’t that the whole point? On one hand Zopa is ‘the pioneer of peer-to-peer lending’ and has tried hard over the years to accentuate its difference, but on the other hand Zopa wants to be seen as trustworthy and widely accepted.

    The new Zopa identity seems to say: ‘We’re tired of proclaiming difference. We’re like everyone else now. We just want to feel mainstream and modern.’ Perhaps the new identity is an acknowledgement of a certain coming of age for peer to peer lending – ‘we can appear mainstream because we are.'"

    Time will tell if it truly resonates with a wider audience unconcerned about whether Zopa is part of the Altfi community or not and more interested in the quality of products and services that are on offer.

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